Returns & Exchanges
At Elys Wimbledon, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 28-day return policy for most items in their original condition. Whether you shopped in-store or online, our goal is to make your exchange or refund process as seamless as possible.
Prepare Your Item
Ensure the product is unused, in its original packaging, and has all tags attached to qualify for a full refund.
Complete the Form
Fill out the returns slip included in your original delivery, specifying the reason for return and whether you prefer an exchange or a refund.
Choose Your Method
Return your item for free at our Wimbledon store Guest Services desk, or send it back via your preferred courier using the provided address label.
Await Processing
Once received, our team will inspect the item and process your refund to the original payment method within 7 to 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing